I did not receive the correct item

I did not receive the correct item

• An item does not work or is defective
• An item or package is damaged
• How to return an item to us
• Sending items by mistake without prior return authorization
• I would like the return of equipment received less than 15 days ago
• I did not receive the correct item
• I would like a size change or to exchange my product for a different one

You have just received your order and the item received is not the one you ordered.

You then have 48 hours after receiving the package to inform us of this delivery error.

We invite you to quickly contact our Shipping Service by email at [email protected] or by phone at 04 71 45 21 57. Your situation will be reviewed as soon as possible.

Please briefly describe the item(s) received (brand, model, etc.) with the information visible on this item. It would also be greatly appreciated if you could provide a photo of the received product as an attachment.

If you have a packaged product, we ask you not to open it if you realize that the product does not match your order.

If it turns out that it is indeed a product error, we will act accordingly to resolve the problem by free return of the product by us via a return label that we will provide you and we will then send you back the desired product.

To be better informed about the conditions and procedure to follow for returns, please consult the section "How to return an item to us".