Customer service

Based in France, our customer service team is made up of experienced advisors who are at your disposal to answer all your requests and suggestions. 

Customer service:

• Supports you throughout your experience on our online store via chat, email, by phone and across all our social media channels ;

• Answers your questions regarding our products, your orders, delivery methods, payment options, or specific requests for quotes or customisation ;

• Handles your returns and / or refund requests ;

• Keeps you informed about current offers on the site ;

• Handles any potential delivery issues with your parcels ;

• Manages your after-sales service. 

Not sure when placing your order? Count on our team to be there for you!