Your requests for changes to your personal data

 

• As a user of VET SECURITE's services, you can modify your personal data from your customer account.

• If you wish to delete your customer account you can also perform this action (please note this action is irreversible you will lose access to your order history, your loyalty points, your promo codes... But it will be possible to create a new customer account) from your customer account.

• It is possible to export your personal data from your customer account. 

• For any other request for access, obtaining, correction or deletion of your personal data, we invite you to contact our data protection service.

 

 

 

Introduction

 

This page describes the principles with which VET SECURITE collects different types of data on its customers. The elements described on this page are explained in detail in VET SECURITE's data protection principles.

This page also details the commitments regarding VET SECURITE's security and data protection policy in order to respect your privacy as much as possible.

 

 

 

Definitions

 

To avoid imprecise interpretation, here are some elements for understanding the terms used:

• Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" a natural person who can be identified, directly or indirectly.

• Processing: any operation or set of operations performed or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, conservation, extraction, consultation, use, interconnection, segmentation, etc.).

 

 

 

Data controller

 

All processing of personal information communicated to VET SECURITE is carried out under the responsibility of the company VET SECURITE - 34 rue de Sistrière - Behind Weldom Store - 15000 Aurillac, Siret: 491 765 160 000 16.
 

 

 

How do we collect data about you?

 

The collection of your personal data (such as name and contact information) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, by registering as a user of our site, by using VET SECURITE services or by providing us with other information.

When you use VET SECURITE's network and communication services, for example by making a call or creating your customer account or sending an email, identification data is stored in our systems for the use of services.

When you visit VET SECURITE websites or load pages from them, you leave us different types of anonymous browsing data, such as your IP address and browsing history. The operation of services is based on the use of cookies.

We may collect data based on your consent.

We record customer service calls so that we can verify the actual discussion if necessary.

We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.

 

 

 

What data do we collect?

 

This data includes your name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

Data created and collected during communication includes information about the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.

When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.

The customer information we collect helps us personalize and continuously improve your shopping experience on VET SECURITE services. We use this information to process orders, deliver products and services, process payments and communicate with you regarding your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wish lists and customer reviews and recommend products and services that may interest you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website and enable third parties to provide technical, logistical or other functions on our behalf.

 

 

 

List of types of information we collect:

 

Information you provide to us

We collect and record all information you provide to us through our website or other means. You may choose not to provide us with certain information, but this decision may limit the use of our services. We use the information you provide to us, particularly to respond to your requests, personalize your future purchases, improve our services and communicate with you.

 

Information collected automatically

Every time you contact us, we receive and record certain types of information. Like many other websites, we notably use "cookies" and obtain certain types of information when your browser accesses the VET SECURITE site or advertisements and other content displayed on other websites by VET SECURITE or on its behalf.

 

Email-related information

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive confirmation of emails sent by VET SECURITE that you have opened. If you do not wish to receive emails from us, simply notify us in your account.

 

Cookie settings

 

 

How do we manage your information?

 

Please note that VET SECURITE personnel and its subsidiaries and their subcontractors act under the obligation of confidentiality when processing data concerning you.

We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing services, billing, providing you with the best and most comprehensive services possible, and informing you about our services.

We also use your data for customer communication, such as sending information regarding our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, customer relationship duration, and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.

We process data from our potential customers for direct marketing purposes.

We strive to ensure that customer data is up-to-date and correct.

We delete obsolete and unnecessary data when possible.

We protect all data concerning you through personal access rights based on tasks and prevent third-party access to data.

 

 

 

Where do we send your data?

 

We only submit your data to the extent permitted by applicable legislation and as indicated in the file description to authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for this kind of handling for you.

 

 

 

The purpose of this data protection policy is to describe the principles and practices we observe at VET SECURITE to ensure privacy protection, communication confidentiality and legal protection of our customers.

VET SECURITE regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the latest statement.

Important core values for VET SECURITE include customer data and communication confidentiality, as well as customer privacy protection in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from authorities and good data processing practices.

VET SECURITE implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and legal purposes and are not processed in a manner incompatible with these objectives.

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer Software) software that encrypts the information you enter before it is sent to us.

We maintain physical, electronic security measures and backup procedures related to the collection, storage and communication of customers' personal information. Our security procedures may require us to ask you for proof of your identity before we can communicate your personal information to you.

We constantly train our staff on data processing principles and monitor data use through appropriate means.

 

 

 

General principles of customer data management

 

The processing of personal data must always be justified for VET SECURITE operations. VET SECURITE has defined the objective of collecting, handling and submitting personal data in the following section.

VET SECURITE processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer registry. We strive not to process incorrect, incomplete or obsolete data.

Customer data processing is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other reasons, for example at your request or when required by law. Your information may be processed within VET SECURITE. We encourage our customers to regularly update their contact information.

We record your conversations with our customer service to verify a business transaction, to respond to your requests and to monitor and develop service quality.

Please note that as a VET SECURITE customer, you have the right to verify what data concerning you has been stored in our information systems, or that there is no data concerning you in our file. You may also refuse the use of your data in accordance with relevant legislation. Inspection can be performed once a year free of charge. The data inspection request must be made with a signed document between VET SECURITE and you.

 

 

 

 

Contact form

• Data collected: email and message

• Objective pursued: Customer relationship management

• Data retention: Database storage

• Retention period: 1 year

• Data access: VET SECURITE customer service

• Is data stored or processed outside the EU: No

 

 

Customer account creation

• Data collected: last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by yourself, customer classification information, order, delivery, agreement and billing information that can be connected to you.

• Objective pursued: Order / Order tracking / Address / Returns / Credit / Loyalty management

• Data retention: Database storage

• Retention period: Customer lifetime / Inactive customers for 2 years are deleted

• Data access: Logistics (partially, only data related to processing and shipping your order) / Marketing service / Customer service

• Is data stored or processed outside the EU: No

 

 

Newsletter opt-in form

• Data collected: email, professions

• Objective pursued: Marketing emails

• Data retention: Opt-in in database

• Retention period: Customer opt-in duration unless refused by the customer

• Data access: The marketing service

• Is data stored or processed outside the EU: No 

 

In accordance with the "data processing and freedoms" law, you can exercise your right to access data concerning you and have it corrected via the contact button available at the top of this page

 

 

 

 

Shopimind

• Service provider information: https://www.shopimind.com/

• Service provider location: France

• Objective pursued: Marketing emails

• Is data stored or processed outside the EU: No

• Service provider GDPR charter: https://www.shopimind.com/rgpd/

 

 

Nosto

• Service provider information: http://www.nosto.com/fr/

• Service provider location: Finland

• Objective pursued: Marketing emails + remarketing

• Is data stored or processed outside the EU: No

• Service provider GDPR charter: http://www.nosto.com/data-privacy/

 

 

Facebook

• Service provider information: https://www.facebook.com/

• Service provider location: United States

• Objective pursued: Logging into your customer account on the site via your Facebook account

• Is data stored or processed outside the EU: Yes

• Service provider GDPR charter: https://www.facebook.com/

 

 

Google Analytics

• Service provider information: https://analytics.google.com/analytics

• Service provider location: United States

• Objective pursued: Site traffic analysis + Remarketing

• Is data stored or processed outside the EU: Yes

• Service provider GDPR charter: https://privacy.google.com/intl/fr_fr/businesses/compliance/

 

 

Google Adwords

• Service provider information: https://adwords.google.com

• Service provider location: United States

• Objective pursued: Advertising + Remarketing

• Is data stored or processed outside the EU: Yes

• Service provider GDPR charter: https://privacy.google.com/intl/fr_fr/businesses/compliance

 
 

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Data sending and sharing

 

VET SECURITE can only submit your data to third parties in accordance with applicable legislation. We submit information upon request to authorities, for example police and security authorities, as well as other authorities for reasons specified by legislation.

Information relating to our customers represents an important part of our business and our profession is not to trade in it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with VET SECURITE controls and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy.

Furthermore, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees appropriate data processing.

 

 

 

Processing of identification and location data related to electronic communication

 

VET SECURITE treats all data and messages created during communication as confidential. Our staff is bound by a duty of secrecy and a prohibition on using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, during phone calls, sending electronic messages and SMS and browsing the Internet, and may contain information about correspondents, connection route or routing, data transfer protocol used, event and terminals used or their location.

VET SECURITE manages communication identification and location information in accordance with applicable law for purposes such as service implementation and use, billing and technical development, consent, marketing. Data may also be used for billing other service providers to the extent necessary.

VET SECURITE may also manage identification data in case of misuse, data security breach and fault repair.

In all the above situations, we only process identification and location data to the extent necessary to accomplish a specific task.

 

 

 

Use of location data

 

An actual location method where one person can track where another person is requires consent from the person to be located. The customer may not be located at all if they refuse geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

 

 

 

Persons authorized to manage identification and location data

 

Only specific people at VET SECURITE whose work requires access to identification and location data can process this data.

In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of networks or communication services, prevention and investigation of abuse, customer service and marketing. Persons with the right to handle data can only manage it to the extent required to perform individual tasks.

 

 

 

Duration of identification and location data processing and data storage

 

We process identification and location data as long as necessary for billing, technical development, troubleshooting, marketing, investigating misuse or data security purposes. However, handling only takes place to the extent required by the actions and without unduly compromising message confidentiality and privacy protection.

We store the required billing data for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless there is a need to keep the data for a longer period related to invoice collection. Otherwise, data is stored to the extent permitted and required by relevant legislation.

 

 

 

Websites, visit tracking

 

We also collect data regarding website visits. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the page loading time and the browser type.

Please note that the IP address is a required identification for the operation of the Internet, used to direct messages transmitted over the Internet to appropriate locations. Generally, the IP address is not connected to the person using the computer, but it can be connected to the organization that registered the IP address. IP address connection can be established at the request of authorities.

 

 

 

Cookies

 

As a VET SECURITE customer, you can browse our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help VET SECURITE determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertisements on websites.

You can prevent cookie storage by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate pages or the website.

 

 

 

Data security

 

We ensure the security of our services' data by using methods proportionate to the severity and sophistication of threats as well as the cost.

VET SECURITE takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that message confidentiality or privacy protection is not unduly compromised when executing the above actions.

We provide information about actions related to data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruptions affecting data security, we may, among other things, prevent the reception of electronic messages, remove viruses and other malicious software from messages and take other comparable technical measures, necessary measures within the limits authorized and required specified in relevant legislation. We use physical, administrative and technical protection measures to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk that data concerning you will be disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.

Please note that as a user of VET SECURITE services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals carefully and control their use, for example by using secure codes and unique passwords, and using sufficient antivirus and firewall services and keeping them as well as the operating system updated.

 

 

 

Customer communication and direct marketing

 

VET SECURITE sends customer messages regarding its products and services to its customers via consent available in the customer account.

VET SECURITE also sends direct marketing messages in electronic format. You have the right to prohibit VET SECURITE from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.