Terms and conditions of sale

1. General principles

These general terms and conditions of sale apply to all sales made by the company "VET SECURITE SAS" via the site www.vetsecurite.com, whether to private individuals or professionals (companies, associations, etc.), for delivery on the territory of Metropolitan France, Corsica, as well as the following countries: Belgium, Italy, Spain and Portugal, within the limits of available stock.

We also accept shipments to French overseas departments and regions.

All our sales are governed by French law. These general terms and conditions apply to all orders received, subject to expressly indicated modifications.

2. Product characteristics

Product specifications are described as accurately as possible in the product pages on the site. Images, descriptions and other visual information are provided for indicative purposes and may differ slightly from the actual products.

These products comply with the standards in force on French territory, particularly with regard to safety and quality, and hold the necessary certifications where applicable.

3. Orders

The essential characteristics and price of our products are indicated on the pages containing the detailed product descriptions of the online store.

The "confirm order" button allows you to confirm your order, which then becomes final, and a sales contract is thereby concluded. We confirm receipt of your order by email.

Please note that delivery of ordered products is carried out against advance payment (reservation) in the case of payment by bank transfer. Therefore, we ask you to proceed with payment of the sale price without delay and at the latest within 7 days of receiving our order confirmation. After this period, the order may be automatically cancelled.

Any order constitutes acceptance of these general terms and conditions of sale, the prices and the descriptions of the products available for sale.

We reserve the right to refuse any order for reasons of insufficient stock, payment issues, or failure to comply with the general terms and conditions of sale.

4. Prices

Invoices are issued at the price in effect on the date the sale is concluded, in euros and inclusive of all taxes (VAT included).

Unless otherwise indicated, product prices do not include delivery costs, which are additional. Delivery rates and conditions are clearly indicated on our website, and can be consulted on each product's technical sheet as well as in the "Delivery" section of the site www.vetsecurite.com.

We reserve the right to modify these delivery charges, and any modification will be communicated to the customer before the final validation of the order.

5. Payment

Payments are accepted by any means: credit card, PayPal, bank transfer, and flexible payments with Klarna.

In the event of payment by credit card, the entire transaction carried out on our website is directed, in encrypted mode, to a bank validation server using SSL (Secure Socket Layer), ensuring data security.

Payment deadlines are indicated on our site. Unless otherwise specified, payment must be made at the time of the order. No discount for early payment is applied.

Payment is deemed to have been made when the funds are effectively credited to the account of the company "VET SECURITE".

If an invoice that has fallen due is not settled, even partially, the company "VET SECURITE" reserves the right to claim, after a prior formal notice sent by registered letter with acknowledgment of receipt (LRAR) (or equivalent means) that has remained without effect after a period of 8 days, and without prejudice to any damages, late payment penalties calculated on the amounts owed, at an interest rate equal to 3 times the applicable legal interest rate.

In the event of non-payment, all amounts owed to our company become immediately due without formality, and we reserve the right to suspend or cancel pending orders.

Professional customers will also be required to pay a flat-rate contribution of 40 euros per unpaid invoice to cover the administrative costs related to the processing of the non-payment.

Payment by cheque is not accepted.

6. Delivery

Product availability is updated in real time on the product pages of our site. Delivery is generally carried out within 24 hours for orders placed before 4:00 PM via Chronopost Home or Chronopost Relay, subject to stock availability and external conditions. If the order is placed after 4:00 PM or if an unforeseen delay occurs, the average observed delivery time is 48 hours (Metropolitan France excluding Corsica).

GLS Home+ and GLS Relay Point delivery is free from €79 of purchases including VAT.

In the event of a product being unavailable, we will inform you by email as soon as possible. If a product is unavailable, we will endeavor to offer you a substitute product of equivalent quality or a discount voucher, failing which your order will be cancelled.

If the product cannot be delivered within the announced timeframe, the customer must contact our Customer Service from their customer account, by email at [email protected], or by letter to VET SECURITE, 34 rue de Sistrières, 15000 Aurillac, in order to request a reasonable additional delivery period.

If delivery has not taken place within this additional period, the customer may request cancellation of their order by contacting Customer Service. The order will then be cancelled upon receipt of the request, and the customer will be refunded the full amount paid within 14 days of receipt of this request, using the same payment method used when placing the order.

A toll-free number is available for any questions regarding delivery: 09 74 59 13 65.

7. Conformity - Receipt

The customer is required to check the condition of the ordered products upon receipt without fail. In the event of visible damage to the parcel or the product, it is recommended to make precise reservations with the carrier and to inform us immediately.

If the product received does not match the order (wrong product, non-conformity), the customer must contact us within seven days of receipt, unless they decide to exercise their right of withdrawal. The claim may be made by:

E-mail: [email protected]
Phone: 09 74 59 13 65

To speed up the processing of the request, the customer is invited to provide evidence (photos, detailed description of the problem). After validation of the claim, we will offer an appropriate solution, which may include an exchange, a refund, or a product return depending on the case.

8. Withdrawal

8.1 Right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to give reasons for their decision and without charge, with the exception of the costs mentioned in articles L.221-23 to L.221-25.

8.2 Terms of exercise
The right of withdrawal must be exercised with VETSECURITE.com. The Customer is advised to follow the return procedure described in the "Product Return" section of the site and to keep VETSECURITE.com informed within the required timeframes.

8.3 Return of products

Metropolitan France: The product must be returned to an eligible relay point or locker, available via the "Find your Relay Point or Locker" link, within fourteen (14) days of sending the withdrawal notice. The return is free for the Customer. A prepaid label can be requested directly from the customer account; it will be sent with the return instructions.
International (Spain, Italy, Portugal, Overseas territories and other countries): Returns are at the Customer's expense. The precise terms may change depending on the destinations covered by VETSECURITE.com.

8.4 Return conditions
The product must be returned in perfect resalable condition, with no signs of use, accompanied by its accessories, instructions and original packaging. The conformity of the return will be verified upon receipt.

8.5 Refund
VETSECURITE.com will proceed with the refund of amounts paid by the Customer, free of charge.

In the event of a full product return: refund of the product price and initial delivery costs.
In the event of a partial return: refund of the price of the returned products only, with the initial delivery costs remaining the Customer's responsibility.

The refund will be issued within a maximum period of fourteen (14) days after receipt of the returned product or proof of shipment of the return.

8.6 Payment by credit
If the order price is fully or partially covered by credit granted to the Customer, the exercise of the right of withdrawal will result in the termination of the credit agreement without penalty.

9. Storage of products by the customer

The customer is required to check and comply with the storage and warehousing instructions appearing on the product technical sheets and on their packaging.

The company "VET SECURITE" cannot be held liable for any deterioration of products, materials or accessories resulting from storage under conditions unsuitable for their nature (exposure to humidity, extreme temperatures, direct light, etc.).

In the event of non-compliance with these conditions, no claim or refund request will be accepted for damaged products.

10. Guarantee

The products offered on the site comply with French legislation in force and applicable standards in France.

Products benefit from all French legal guarantees, in particular the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

In the event of an apparent defect or non-conformity with the order, the customer may request a refund or exchange of the products concerned. The request may be made either by email at [email protected], or by post to the following address: VETSECURITE.com, 34 rue de Sistrières, 15000 Aurillac. Products must be returned in their original condition, accompanied by the packaging, invoice or any document proving the purchase.

It is recalled that, within the framework of the legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to assert their rights. The customer may choose between repair or replacement of the product, subject to the cost conditions defined in article L.217-9 of the Consumer Code.

The customer is exempt from proving the lack of conformity for 24 months following delivery of the goods (6 months for second-hand goods).

Furthermore, the customer may choose to invoke the guarantee against hidden defects, pursuant to article 1641 of the Civil Code. In that case, they may request either the cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

11. Product retention

In the event of a payment incident on one of the customer's orders, the company "SAS VET SECURITE" reserves the right to retain unpaid products for as long as they have not been effectively delivered.

Furthermore, the company may suspend any new order or any ongoing delivery until the situation has been regularized.

12. Retention of title clause

Products are sold subject to retention of title until full payment of the product price, related sale costs and interest. In the event of non-payment, the customer will be required to return the unpaid products at their own expense, risk and peril, upon receipt of a formal notice by registered letter with acknowledgment of receipt. The return must take place within 15 days of receipt of the formal notice, to the address indicated by the company "SAS VET SECURITE".

Termination of the contract occurs without prejudice to the right of withdrawal provided for in article L.221-18 of the Consumer Code, which allows the customer to return the products within 14 days of their receipt.

13. Intellectual property

All elements present on our website or in our catalogues, whether texts, images, videos, logos, underlying technologies, designs, trademarks, drawings and models, as well as certain products we market that may be protected by patents, are protected by copyright, trademark law, design law, and patent law. These protections are valid both in France and internationally.

No reproduction, reuse, or total or partial use of these elements may be carried out without our prior written consent (for example, by email or contract), under penalty of holding the infringer liable for counterfeiting.

In the event of infringement of these rights, we reserve the right to demand the immediate removal of any infringing content, as well as compensation for the damages suffered.

14. Processing of personal data

To process your order, we collect personal information necessary for registering your request. This data is strictly intended for our company "SAS VET SECURITE" and is in no way shared with third parties.

In accordance with personal data protection regulations (GDPR), you have the right of access, rectification, objection, as well as the right to erasure of your personal data. You may exercise these rights by contacting us at the following address: [email protected].

In order to better personalize our commercial offers and get to know you better, we may also collect data through the use of cookies. You have the option to manage your cookie preferences by accessing our cookie management policy on the site, or by using the dedicated banner during your visit.

As part of our email communications, some messages we send you may contain a tracking pixel. This pixel is a small invisible image embedded in the email, which allows us to know if the message has been opened.

This tracking helps us measure the performance of our campaigns, understand the interest shown in our communications, and improve the relevance of the content we send you.

Where applicable regulations so require, this tracking is carried out only with your prior consent. You may withdraw your consent at any time via the "Manage my preferences" page, accessible from our emails.

Withdrawing your consent to open tracking does not automatically unsubscribe you from our marketing communications. You may continue to receive our emails for as long as you are subscribed.

You may also unsubscribe from our marketing communications at any time by clicking on the unsubscribe link at the bottom of each of our emails.

To find out more about the processing of your personal data and the exercise of your rights, we invite you to consult our Privacy Policy or to contact us according to the procedures indicated therein.

You can unsubscribe from Vetsecurite.com newsletters at any time, either by clicking on the unsubscribe link included in each email, or by visiting https://www.vetsecurite.com/identite.

Finally, if you wish to object to telephone canvassing, you have the option of registering on the Bloctel opt-out list, accessible at http://www.bloctel.gouv.fr/

15. Liability

With regard to the products we sell, the liability of the company "SAS VET SECURITE" is limited to direct and foreseeable damages resulting from the normal use of the products, under the conditions defined by these general terms and conditions of sale.

Our company cannot be held liable for inconveniences and damages related to the use of the Internet network, such as in particular:

Service interruptions or failures,
The presence of computer viruses,
External intrusions or any other problem related to access to online services.

Furthermore, the liability of "SAS VET SECURITE" shall be exempt in the event of force majeure events, as defined by the Civil Code, including but not limited to:

Strikes,
Natural disasters,
Service interruptions attributable to third-party providers,
Government acts or decisions,
Computer or network failures beyond our control.

16. Amicable settlement of disputes

In accordance with article L. 612-1 of the Consumer Code, any consumer has the right to refer the matter free of charge to a consumer mediator to attempt to resolve amicably any dispute relating to the performance of a sales or service contract with a professional.

In the event of difficulties, we encourage you to first contact our after-sales service, either by phone at 09 74 59 13 65, or by email at [email protected]. If your issue is not resolved, you may refer the matter to a consumer mediator within one year of your initial request to the after-sales service.

Before resorting to mediation or any legal action, you may also attempt to find an amicable solution with the help of a professional association, a consumer association, or the European online dispute resolution service (ec.europa).

If no amicable solution is found, you may refer the matter free of charge to the Medicys Mediator (73 boulevard de Clichy, 75009 Paris, website: medicys).

17. Amendment of the general terms and conditions of sale

Given the possible developments of the site, the company SAS VET SECURITE reserves the right to modify these general terms and conditions of sale at any time. Updates to the general terms and conditions of sale will be available online on the site www.vetsecurite.com and will apply only to sales made after the modification. It is the customer's responsibility to regularly check for new clauses in the General Terms and Conditions of Sale before each new order. In the event of a substantial modification, a notification may be sent to the customer by email or displayed on the site to inform them of the important changes.

ANNEX – STANDARD WITHDRAWAL FORM

Withdrawal form

To the attention of:
SAS VET SECURITE
Returns Department VETSECURITE.com
34 rue de Sistrières
15000 Aurillac
France

I/we (*) hereby notify/notifies (*) you of my/our (*) withdrawal from the contract relating to the sale of the following item (*)/for the provision of the following services (*):

Ordered on (*)/received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of consumer(s) (only in the case of notification of this form on paper) :

Date:

(*) Cross out the unnecessary mention.

Send this request by any means to the address above."

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, fax or email). You may also complete and submit the model withdrawal form or any other unambiguous statement on our website www.vetsecurite.com. If you use this option, we will send you an acknowledgement of receipt of the withdrawal without delay on a durable medium (for example, by email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days after the day on which you communicate your decision to withdraw from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.