How to return an item?

Step 1: Log in to your account to submit your return request.

Click on My account, log in to access your order tracking, then click on the details of the relevant order.
Select the product to return as well as the reason for return, then "generate a return".
You will then receive your return authorisation after validation within 24/48 hours.

Step 2: Print your return label

Once the authorisation has been obtained, we will send you your prepaid GLS return label by email (drop-off at the relay point of your choice).

Valid only for orders placed from metropolitan France.

Please note: You must send back items that are clean, unused and unworn, with their labels, in their original packaging.
Otherwise, your return will not be accepted, and the products will be sent back to you after payment of the shipping costs of €4.99.

Example: For a shoe box, please place the pair in a cardboard box (no tape on the box).

Step 3: Receipt of your return

Upon receipt of your return, we will process your request. Once your return has been accepted, three options are available to you:

Make an exchange, in the event that the size ordered does not fit or you wish to choose a different colour.
Obtain a store credit, which will allow you to order again on our online store within one year from its issue date.
Get a refund, which will be processed within 10 days, allowing you to order a different product.

Don't forget, you have 30 days to take advantage of your free return!

A question about your return?

Contact customer service by email at [email protected]