I want to change the size or exchange my product for a different one

I would like a size change or to exchange my product for a different one

• An item does not work or is defective
• An item or package is damaged
• How to return an item to us
• Sending items by mistake without prior return authorization
• I would like to return equipment received less than 15 days ago
• I did not receive the correct item
• I would like a size change or to exchange my product for a different one

If you have ordered a product and the size does not suit you or you wish to exchange it for another product, then you must follow the dedicated procedure for merchandise returns (See: "How to return an item to us" section).

You should know that size changes are only possible firstly within 30 days and secondly provided that the desired size is in stock. This also applies to exchanges for other products.

This is why it is important to make your return request directly on your customer account.

1. In the case of a product or size exchange, a prepaid Colissimo return label will be sent to you by email.

2. For exchanging a product for a different one, a credit for the returned product, valid for 1 year, will be provided to you so you can place an order for the product and size you need.

If you would like more information, you can contact us by phone at 04 71 45 21 57 or by email at [email protected].