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An item is not working or is defective
An item does not work or is defective
- An item does not work or is defective
- An item or package is damaged
- How to send us a return
- Shipment by error of items without prior return authorization
- I would like the return of equipment received within the last 15 days
- I did not receive the correct item
- I would like a size change or to exchange my product for a different one
When equipment does not work or is defective, a warranty return or exchange may be necessary so that the product is taken care of and returned to you in perfect working condition.
We invite you to contact our Technical Support via email at [email protected] along with your order number and any photos that may help us process your request.
For help with the procedure you can also contact us at 04 71 45 21 57, Monday to Friday from 9am to 12pm and from 2pm to 6pm.
We remind you that any equipment return must be made only after validation by our services, otherwise your package would be refused and returned to you.
You can also find the warranty conditions in our General Terms and Conditions of Sale here. Please ensure that these are respected.
