Terms and conditions of sale

1. General principles

These general terms and conditions of sale apply to all sales made by the company "VET SECURITE SAS" via the website www.vetsecurite.com, whether to individuals or professionals (companies, associations, etc.), for delivery in Metropolitan France, Corsica, as well as in the following countries: Belgium, Italy, Spain and Portugal, within the limits of available stocks.

We also accept shipments to French overseas departments and regions.

All our sales are governed by French law. These general conditions apply to all orders received, subject to expressly indicated modifications.

2. Product characteristics

Product specifications are described as accurately as possible in the product sheets on the site. Images, descriptions and other visual information are provided for informational purposes and may differ slightly from actual products.

These products comply with standards in force on French territory, particularly regarding safety and quality, and have the necessary certifications where applicable.

3. Orders

The essential characteristics and price of our products are indicated on the pages containing the detailed description of the products in the online store.

The "confirm order" button allows you to confirm your order, which then becomes final, and a sales contract is thus concluded. We confirm receipt of your order by email.

Please note that delivery of ordered products is carried out against advance payment (reservation) in the case of payment by bank transfer. Therefore, we ask you to proceed with payment of the sale price without delay and at the latest within 7 days following receipt of our order confirmation. After this period, the order may be automatically canceled.

Any order constitutes acceptance of these general terms and conditions of sale, prices and descriptions of products available for sale.

We reserve the right to refuse any order for reasons of insufficient stock, payment issues, or if the general terms and conditions of sale are not respected.

4. Prices

Invoices are established at the rate in effect on the day of the conclusion of the sale, in euros and all taxes included (TTC).

Unless otherwise indicated, product prices do not include delivery costs, which are additional. Delivery rates and conditions are clearly indicated on our website, and can be consulted on the technical sheet of each product as well as in the "Delivery" section of the website www.vetsecurite.com.

We reserve the right to modify these delivery costs, and any modification will be communicated to the customer before the final validation of the order.

5. Payment

Payments are accepted by any means: credit card, PayPal, bank transfer, and flexible payments with Klarna.

In case of payment by credit card, the entire transaction carried out on our website is directed, in encrypted mode, to a bank validation server in SSL mode (Secure Socket Layer), guaranteeing data security.

Payment terms are indicated on our site. Unless otherwise specified, payment must be made at the time of ordering. No discount for early payment is applied.

Payment is deemed to have been made when the funds are actually credited to the account of the company "VET SECURITE".

If an invoice that has reached its due date is not paid, even partially, the company "VET SECURITE" reserves the right to claim, after prior formal notice sent by registered letter with acknowledgment of receipt (or other equivalent means) that remains without effect after a period of 8 days, and without prejudice to all damages, late payment penalties, calculated on the amounts due, at an interest rate equal to 3 times the legal interest rate in force.

In case of payment default, all amounts due to our company become immediately payable, without formality, and we reserve the right to suspend or cancel current orders.

Professional customers will also have to pay a flat-rate contribution of 40 euros per unpaid invoice to cover administrative costs related to the processing of the unpaid amount.

Payment by check is not accepted.

6. Delivery

Product availability is updated in real time on the product pages of our website. Delivery is generally carried out within 24 hours for orders placed before 4:00 PM via Chronopost Home or Chronopost Relay, subject to stock availability and external conditions. If the order is placed after 4:00 PM or if an unexpected delay occurs, the average observed delivery time is 48 hours (Metropolitan France excluding Corsica).

Delivery with GLS Chez Vous+ and GLS Relais is free from €69 purchase including tax.

In case of product unavailability, we will inform you by email as soon as possible. If a product is unavailable, we will strive to offer you a substitute product of equivalent quality or a discount voucher, failing which we will cancel your order.

If the product cannot be delivered within the announced timeframes, the customer must contact our Customer Service from their customer account, by email at [email protected], or by letter to VET SECURITE, 34 rue de Sistrières, 15000 Aurillac to request a reasonable additional deadline for delivery.

If delivery has not taken place within this additional period, the customer may request cancellation of their order by contacting Customer Service. The order will then be canceled upon receipt of the request, and the customer will be refunded the full amount paid within 14 days from receipt of this request, using the same payment method used during the order.

A non-premium rate number is available for any questions regarding delivery: 09 74 59 13 65.

7. Compliance - Receipt

The customer is required to check the condition of the ordered products upon receipt. In case of visible damage to the package or product, it is recommended to make precise reservations with the carrier and inform us immediately.

If the product received does not correspond to the order (product error, lack of conformity), the customer must contact us within seven days from receipt, unless they decide to exercise their right of withdrawal. The complaint can be made by:

Email: [email protected]
Phone: 09 74 59 13 65

To accelerate the processing of the request, the customer is invited to provide evidence (photos, detailed description of the problem). After validation of the complaint, we will propose an appropriate solution, which may include an exchange, refund or product return depending on the case.

8. Withdrawal

8.1 Right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to justify their decision and without charge, except for the fees mentioned in articles L.221-23 to L.221-25.

8.2 Exercise procedures
The right of withdrawal must be exercised with VETSECURITE.com. It is recommended that the Customer follow the return procedure described in the "Product return" section of the site and keep VETSECURITE.com informed within the deadlines.

8.3 Product returns

Metropolitan France: The product must be returned to an eligible relay point or locker, available via the "Find your Relay Point or Locker" link, within fourteen (14) days following the sending of the withdrawal. The return is free for the Customer. A prepaid label can be requested directly from the customer account; it will be sent with return instructions.
International (Spain, Italy, Portugal, Overseas territories and other countries): Returns are at the Customer's expense. Specific terms may vary depending on destinations covered by VETSECURITE.com.

8.4 Return conditions
The product must be returned in perfect resale condition, without traces of use, accompanied by its accessories, instructions and original packaging. Return compliance will be verified upon receipt.

8.5 Refund
VETSECURITE.com will proceed with the refund of amounts paid by the Customer, without charge.

In case of return of all products: refund of the product price and initial delivery costs.
In case of partial return: refund of the price of returned products only, initial delivery costs remaining the responsibility of the Customer.

The refund will be made within a maximum period of fourteen (14) days after receipt of the returned product or proof of return shipment.

8.6 Payment by credit
If the order price is entirely or partially covered by credit granted to the Customer, the exercise of the right of withdrawal will result in the termination of the credit agreement without penalty.

9. Storage of products by the customer

The customer is required to verify and comply with the storage and warehousing instructions appearing on the product technical sheets and on their packaging.

The company "VET SECURITE" cannot be held responsible for any deterioration of products, materials or accessories resulting from storage in conditions unsuitable for their nature (exposure to humidity, extreme temperatures, direct light, etc.).

In case of non-compliance with these conditions, no claim or refund request can be accepted for damaged products.

10. Warranty

The products offered on the site comply with current French legislation and standards applicable in France.

Products benefit from all French legal warranties, including the legal warranty of conformity (articles L.217-4 et seq. of the Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the Civil Code).

In case of apparent defect or non-compliance with the order, the customer may request a refund or exchange of the concerned products. The request can be made either by email to [email protected], or by mail to the following address: VETSECURITE.com, 34 rue de Sistrières, 15000 Aurillac. Products must be returned in their original condition, accompanied by packaging, invoice or any document justifying the purchase.

It is recalled that, within the framework of the legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to assert their rights. The customer may choose between repair or replacement of the product, subject to the cost conditions defined in article L.217-9 of the Consumer Code.

The customer is exempted from providing proof of non-conformity for 24 months following delivery of the goods (6 months for used goods).

Furthermore, the customer can choose to invoke the warranty against hidden defects, under Article 1641 of the Civil Code. In this case, they can request either the cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

11. Product retention

In case of payment incident on any of the customer's orders, the company "SAS VET SECURITE" reserves the right to retain unpaid products as long as they have not been actually delivered.

Furthermore, the company may suspend any new order or any delivery in progress until the situation is regularized.

12. Retention of title clause

Products are sold subject to retention of title until full payment of the product price, costs related to the sale and interest. In case of non-payment, the customer will be required to return the unpaid products at their own expense, risk and peril, after receiving formal notice by registered letter with acknowledgment of receipt. The return must occur within 15 days following receipt of the formal notice, to the address indicated by the company "SAS VET SECURITE".

The resolution of the contract occurs without prejudice to the right of withdrawal provided for in article L.221-18 of the Consumer Code, which allows the customer to return products within 14 days from their receipt.

13. Intellectual property

All elements present on our website or in our catalogs, whether texts, images, videos, logos, underlying technologies, designs, trademarks, drawings and models, as well as certain products we market and which may be protected by patents, are protected by copyright, trademark law, design law, and patent law. These protections are valid both in France and internationally.

No reproduction, reuse or total or partial use of these elements may be carried out without our prior written agreement (for example, by email or contract), under penalty of engaging the liability of the offender for counterfeiting.

In case of violation of these rights, we reserve the right to request the immediate removal of any counterfeit content, as well as compensation for damages suffered.

14. Processing of personal data

To process your order, we collect personal information necessary for registering your request. This data is strictly intended for our company "SAS VET SECURITE" and is in no case shared with third parties.

In accordance with personal data protection regulations (GDPR), you have the right to access, rectify, object, as well as the right to erasure of your personal data. You can exercise these rights by contacting us at the following address: [email protected].

In order to better personalize our commercial offers and get to know you better, we may also collect data through the use of cookies. You have the option to manage your cookie preferences by accessing our cookie management policy on the site, or by using the dedicated banner during your visit.

You can unsubscribe from Vetsecurite.com newsletters at any time, either by clicking on the unsubscribe link included in each email, or by visiting https://www.vetsecurite.com/identite.

Finally, if you wish to oppose telephone canvassing, you have the possibility to register on the Bloctel opposition list, accessible at http://www.bloctel.gouv.fr/

15. Liability

Regarding the products we sell, the liability of the company "SAS VET SECURITE" is limited to direct and foreseeable damages resulting from normal use of the products, under the conditions defined by these general terms and conditions of sale.

Our company cannot be held responsible for inconveniences and damages related to the use of the Internet network, such as:

Service interruptions or failures,
The presence of computer viruses,
External intrusions or any other problem related to access to online services.

Furthermore, the liability of "SAS VET SECURITE" shall be exempted in case of force majeure events, as defined by the Civil Code, including but not limited to:

Strikes,
Natural disasters,
Service interruptions attributable to third-party suppliers,
Governmental acts or decisions,
Computer or network failures beyond our control.

16. Amicable dispute resolution

In accordance with article L. 612-1 of the Consumer Code, any consumer has the right to use a consumer mediator free of charge to attempt to resolve amicably any dispute related to the execution of a sales or services contract with a professional.

In case of difficulties, we encourage you to first contact our after-sales service, either by phone at 09 74 59 13 65, or by email at [email protected]. If your problem is not resolved, you can appeal to a consumer mediator within one year from your initial request to the after-sales service.

Before resorting to mediation or any legal action, you may also attempt to find an amicable solution with the help of a professional association, a consumer association, or the European online dispute resolution service (ec.europa).

If no amicable solution is found, you can contact the Medicys Mediator free of charge (73 boulevard de Clichy, 75009 Paris, website: medicys).

17. Modification of general terms and conditions of sale

Given the possible evolution of the site, SAS VET SECURITE reserves the right to modify these general terms and conditions of sale at any time. Updates to the general terms and conditions of sale will be available online on the website www.vetsecurite.com and will apply only to sales made after the modification. It is the customer's responsibility to regularly check for new clauses in the General Terms and Conditions of Sale before each new order. In case of substantial modification, a notification may be sent to the customer by email or displayed on the site to inform them of important changes.

ANNEX – STANDARD WITHDRAWAL FORM

Withdrawal form

To the attention of:
SAS VET SECURITE
Return Service VETSECURITE.com
34 rue de Sistrières
15000 Aurillac
France

I/we (*) hereby notify you of my/our (*) withdrawal from the contract concerning the sale of the good (*)/for the provision of services (*) below:

Ordered on (*)/received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of consumer(s) (only in case of notification of this form on paper) :

Date:

(*) Cross out the unnecessary mention.

Address this request by any means to the above address."

INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which you or a third party other than the carrier and designated by you physically takes possession of the last item. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, fax or email). You may also fill out and submit the withdrawal form template or any other unambiguous statement on our website www.vetsecurite.com. If you use this option, we will send you without delay an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email). For the withdrawal period to be respected, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In case of withdrawal from this contract on your part, we will refund all payments received from you, including delivery costs (except for additional costs resulting from the fact that you chose, if applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same payment method that you used for the initial transaction, unless you expressly agree to a different method; in any case, this refund will not incur any fees for you. We may defer the refund until we have received the item or until you have provided proof of shipment of the item, whichever occurs first.
You must return or surrender the item to us without undue delay and, in any case, no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This deadline is deemed to be met if you return the item before the expiration of the fourteen-day period.
You will have to bear the direct costs of returning the item.