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Accidentally sending items without prior return authorization
Items sent in error without prior return authorization
- An item does not work or is defective
- An item or package is damaged
- How to send us a return
- Items sent in error without prior return authorization
- I would like to return equipment received less than 15 days ago
- I did not receive the correct item
- I would like a size change or to exchange my product for a different one
The return of one or more items to our Returns Service, for any reason, requires mandatory prior return authorization provided by our Technical Support via email [email protected], or directly on your customer account following your request.
Otherwise, the return of a product without a visible or valid return number or label will be refused by our services and will result in a return to sender.
To return your product, the return must be sent to this address:
AURILLAC DIFF / VETSECURITE.COM - RETURN SERVICE - 25 AVENUE GEORGES POMPIDOU - 15000 AURILLAC
For more information on the conditions and procedure to follow for returns, please consult the various articles on this page or contact us at 04 71 45 21 57.
